FREQUENTLY ASKED QUESTIONS
IS YOUR JEWELLERY HANDMADE?
yES! ALL OF OUR JEWELLERY IS HANDMADE IN MY STUDIO BASED IN SOMERSET.yoU CAN FIND OUT MORE ABOUT MY PROCESS IN THE ABOUT ME PAGE.
IS YOUR JEWELLERY HYPOALLERGENIC?
yES! ALL OF OUR JEWELLERY IS HANDMADE WITH HYPOLALLEGENIC STAINLESS STEEL EAR POSTS. HOWEVER IF THERE IS SOMETHING PARTICULAR YOU WOULD LIKE, FOR EXAMPLE FOR EARS PREFER 925 SILVER , OR EVEN MEDICAL GRADE PLASTIC PLEASE DON’T HESITATE TO GET IN TOUCH.
HOW DO I CARE FOR MY JEWELLERY?
bOTH OUR POLYMER CLAY AND JESMONITE JEWELLERY IS SUPER EASY TO CARE FOR. SIMPLY AVOID WEARING YOUR PIECES IN THE SHOWER, GIVE THEM A LIGHT POLISH EVERY NOW AND THEN AND YOUR JEWELLERY WILL LOOK NEW FOR YEARS TO COME! aLL OYR JEWELLERY COMES WITH CARE INSTRUCTIONS - BUT FOR MORE DETAILED INFORMATION CHECK OUT, CARING FOR POLYMER CLAY AND CARING FOR JESMONITE.
WHAT IS JESMONITE?
JESMONITE IS AN ECO FRIENDLY RESIN WHICH CAN BE CAST INTO A WONDERFUL RANGE OF COLOURS AND PATTERNS - MAKING IT PERFECT FOR JEWELLERY MAKING. iT IS LIGHTWEIGHT, DURABLE AND LONG LASTING. FOR MORE INFORMATION CHECK OUT OUR JOURNAL PAGES.
WHAT IS YOUR JEWELLERY MADE FROM?
OUR JEWELLERY IS MADE FROM SEVERAL DIFFERENT MATERIALS. wE MOST OFTEN USE POLYMER CLAY OR JESMONITE, CHECK OUT OUR JOURNAL PAGES FOR MORE INFORMATION
METAL ELEMENTS ARE OFTEN MADE FROM EITHER BRASS OR HYPOALLERNIC STAINLESS STEEL OR 925 SILVER.
IS YOUR JEWELLERY HEAVY?
NO! IN FACT EVEN OUR LARGEST EARRING WEIGH NO MORE THAN .. MEANING ALL OUR EARRINGS AND NECKLACES ARE COMFORTABLE FOR ALL DAY WEAR .. YOU MAY EVEN FORGET YOU HAVE ANYTHING ON!
HOW LONG WILL IT TAKE FOR MY ORDER TO BE SENT?
CURRENTLY THE MAJORITY OF OUR PRODUCTS ARE MADE TO ORDER, MEANING THAT THERE MAY BE A MAXIMUM OF FIVE WORKING DAYS BEFORE YOUR ORDER IS SENT. tHIS IS BEACUSE i AM MAKING YOUR ORDER SPECIAL FROM SCRATCH! wE THINK IT’S WORTH THE WAIT!
WHERE IS MY ORDER?
OH NO, YOUR ODER HASN’T TURNED UP! NOT TO WORRY 90% OF THE TIME IT’LL BE WAITING IN A ROYAL MAIL WAREHOUSE. HOWEVER UNFORTUNATELY SOMETIMES PARCELS DO GET LOST - AND WE CAN SEND OUT A REPLACEMENR. JUST GET IN CONTCAT WITH US AND WE WILL COME UP WITH A SOLUTION.
DO YOU OFFER GIFT PACKAGING?
ALL OF OUR JEWELLERY IS THOUGHTFULLY PACKAGED IN PLASTIC FREE PACKAGING IN JEWLLERY BOXES, TISSUE PAPER AND STICKERS! wE ALSO INCLUDE INFORMATION ON JEWELLERY CARE. iF YOU WOULD LIKE A GIFT NOTE PLEASE SEND ME A MESSAGE OR LEAVE ME A NOTE ON THE CHECKOUT PAGE.
I NEED SOMETHING QUICKLY?
SEND ME A MESSAGE AND LET ME KNOW! tHERE’S NO HARM IN ASKING AND WE WILL ALWAYS DO OUR BEST TO HELP / MAKE IT HAPPEN IF WE CAN!
MY ITEM LOOKS DIFFERENT TO THE PHOTO, WHY IS THIS?
we HANDMAKE EVERY ITEM IN OUR SHOP, WHICH MEANS THAT EVERY PIECE IS COMPLETELY UNIQUE AND INDIVIDUAL! tHIS DOES MEAN THAT SOMETIMES THERE ARE VARIANCES IN COLOUR, MARBLING PATTERNS ,ECT. WE THINK THIS IS PART OF ITS CHARM!
I WOULD LIKE TO RETURN MY ORDER?
WE DO ACCEPT RETURNS, WE JUST ASK THAT YOU POST THE ITEM BACK TO US IN THE STATE YOU RECEIVED IT. IF YOU HAVE A CONCERN ABOUT THE ITEM YOU HAVE RECIEVED PLEASE DO GET IN CONTACT, HOWEVER.
WHAT ARE MY UK DLEIVERY OPTIONS?
WE USE ROYAL MAIL AS OUR DELIVERY PEOPLE. wE OFFER TRACKED OPTIONS, BUT UNFORTUANETELY NOT NEXT DAY DELIVERY AS WE HANDMAKE ALL OUR PRODUCTS TO ORDER!
WHAT IS POLYMER CLAY?
POLYMER CLAY IS A PVC PLASTIC WHICH CAN BE FORMED INTO VARIOUS SHAPES AND THEN CURED WITH HEAT. POLYMER CLAY EARRINGS ARE SUPER LIGHTWEIGHT AND DURABLE. FOR MORE INFORMATION CHECK OUT OUR JOURNAL PAGES.
DO YOU TAKE CUSTOM ORDERS?
yES! WE LOVE CUSTOM ORDERS NO MATTER HOW WEIRD AND WACKY! sERIOUSLY THOUGH, YOU’VE SEEN SOME BLUE EARRINGS YOU’D LOVE MORE RED, LET ME KNOW AND WE WILL DO OUR BEST TO MAKE IT HAPPEN!
MY JEWELLERY HAS BROKEN, WHAT DO I DO?
PLEASE GET IN CONTACT AS SOON AS YOU CAN AND WE WILL ARRANGE A REPLACEMENT OR REFUND TO BE SENT TO YOU.
DO YOU DO INTERNATIONAL DELIVERY?
UNFORTUNATELY WE DON’T DO INTERNATIONAL DELIVERY .. YET!